Terms of Service

Deposits and Payments

Bookings are 35% of the total paid by PayPal to confirm your booking. Your balance due will be listed in our confirmation email to you. Balance due payment is on the morning of the tour, in cash, or by credit card (through PayPal) at our office, before you commence the tour.

Cancellation Policy

Phuket Sail Tours has a 2 day cancellation policy. If you cancel your reservation 2 full days or more prior to your tour date, your payment deposit will be refunded to you. Generally, no refunds will be given with less than 2 days notice. If you cancel because of illness we can issue you with a receipt which allows you to claim back the money you paid from your own travel insurance provider.

If you have to cancel due to unforeseen circumstances we may be able to shift your deposit to another date. No promises, but we will try. Please note, changing your mind does not usually count as an unforeseen circumstance.

If we cancel your tour due to weather or other unforeseeable circumstances, we will reschedule your tour for another available time, or give you a full refund… your choice. If we need to cancel we will try and contact you by sms, email, and leaving messages at your hotel. Please check for messages from us regularly, particularly in the 24 hours before your tour.

I must stress that the decision to cancel a tour or otherwise is ours to make.

When we refund via PayPal, the refund is instant and you will receive an email from PayPal as soon as we process it. However, there may be a delay of several working days for your own bank to credit your bank account or credit card. Any delay in this regard is an issue with your bank provider, not Phuket Sail Tours. Phuket Sail Tours will not be liable for any currency fluctuations – the amount refunded to your credit card may differ from the price you paid if there is a devaluation in a currency. We accept and refund in Thai Baht only.